How do I get my items?
Rococo Design will arrange delivery. Smaller items will be sent Via Registered Australia Post. Items over 20kg will be sent via Carrier. Please contact us for a quote at firstname.lastname@example.org or 07 5538 0830.
Can someone else sign for my delivery if I cannot be home?
Anyone at the delivery address who receives the goods will be presumed by Rococo Design to be authorized to receive the goods. If there is no-one at the delivery address when the Order is delivered Rococo Design may charge you and you must pay an additional delivery fee if a further delivery attempt is made. If delivery is not possible, Rococo Design will arrange return of the goods and will be entitled to payment of the cost of attempted delivery, which may, at the discretion of Rococo Design, be deducted from any part of the purchase price which may be refunded to you following such attempted delivery.
How soon can I get my order?
A minimum of 3 working days is required from receipt of payment until goods are ready for shipment. Depending on your location, you can expect to receive the goods within 7 – 10 working days, however this may take longer for interstate/regional areas.
Can I request a delivery time or day?
If you require a specific day / time of delivery, we will do our best to take this into consideration. However, due to our high volume of deliveries this cannot be guaranteed. For convenience, the carrier will endeavor to call you the day before to confirm the day of your delivery and provide you with an approximate time of delivery, making every effort to give you as much notice as possible.
Please note that stock will not be held, & it will be dispatched on the next scheduled shipment to the delivery area.
Will my items be unpacked?
No, our carrier company will not unpack items delivered. We recommend you thoroughly inspect your goods at this time of delivery. If you notice any damage to your goods please notify our delivery team at the time of delivery.
Change of delivery details
If you need to amend a delivery address, please contact our Customer Service Team no less than 48 hours after your order confirmation.
Can I organize my own freight?
Yes you can, but Rococo Design will take no responsibility of goods once dispatched.